Shipping Policy
Shipping Policy
Arum Sents Shipping Policy
At Arum Sents, we are committed to delivering your favorite fragrances safely and promptly. Please review our shipping policy below to understand how we process and deliver your orders.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, sales events, or product launches, processing times may be slightly extended.
Shipping Time
Estimated delivery times:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–15 business days
Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Free shipping may be available on selected orders or promotional campaigns.
- Applicable shipping charges will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if provided). You can use this tracking information to monitor the status of your shipment.
Delivery Attempts
Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, unavailable recipient, or failed delivery attempts, the order may be returned to us.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Arum Sents is not responsible for delays or delivery failures caused by incorrect or incomplete address details.
Damaged or Missing Packages
If you receive a damaged package or if any item is missing from your order:
- Take photographs of the package immediately.
- Contact our customer support team within 48 hours of delivery.
- Include your order number and relevant details for faster assistance.
International Shipping
Currently, Arum Sents may ship only within India unless otherwise specified. For international shipping inquiries, please contact our support team before placing an order.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Arum Sents Customer Support
Email: support@arumsents.com
Phone: +91 XXXXXXXXXX
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Thank you for choosing Arum Sents. We look forward to serving you with premium fragrances and exceptional service.